Claim Advice

Claim Advice


Making an insurance claim can seem like a daunting process, particularly as it often comes at a time of great difficulty and stress, but at Independent Insurance Bureau, we’re here to help make things as simple as possible.

We arrange a wide variety of insurance policies using a range of insurers but no matter what cover we arrange for you, and which insurance company it’s with, one thing that remains the same is our commitment to helping you when you need us to.

If you need to make a claim, we are here to ensure your claim is handled promptly and effectively. We will help you to prepare your claim and present it to your insurer. We will then work tirelessly to help achieve the best possible outcome for you, so you know that if you do need to make a claim, you’re not alone.

During office hours If you need to make a claim, simply call us on 01530 415271 and we’ll be on hand to offer support and advice.

What you need to do

Your basic responsibilities when a claim arises are:

– To report the claim to us or your insurer immediately
– Never admit liability at the scene of an accident
– To take all reasonable steps to minimise the loss
– To advise the authorities, where appropriate
– To act at all times in good faith
– To co-operate with us and/or your insurer in any investigation including the supply of supporting evidence

Where damage to another person or their property is concerned, such as with a motor accident, do not admit liability to anyone and refer any correspondence received direct to us and unanswered.

When loss or damage occurs, it is useful to make a written note of the basic facts, such as the time of discovery or when the incident occurred. It is best to do this as soon as you can while fresh in your memory.

An absolute pleasure to work with. Paul and his team get my business. Not only did they provide cost effective cover but they more importantly added value. We’ve found them an absolute pleasure to work with and can’t recommend them highly enough.